Refund policy

HumpyCase – Return & Refund Policy

1. Return & Exchange Period
Customers can request a return or exchange within 7 days of receiving the product, provided the product is eligible for return.

2. Return Conditions

• Product must be unused and in its original condition.
• Original packaging, tags, accessories and invoice should be retained.
• Products damaged due to misuse, physical damage, water damage or improper installation may not be eligible.
• Certain products may be non-returnable due to hygiene, software, digital or manufacturer restrictions.

3. Damaged or Wrong Product
If you receive a damaged, defective or incorrect product, please contact HumpyCase customer support as soon as possible. Customers may be required to provide unboxing photos/video and clear pictures of the product and packaging for verification.

4. Refund Method

All approved refunds will be processed as HumpyCase Wallet Credit by default.

The refunded amount will be credited to the customer's HumpyCase Wallet and can be used for future purchases on the HumpyCase website.

If a customer requests a refund to the original payment method instead of Wallet Credit, the request will be reviewed and processed subject to HumpyCase's applicable refund terms and verification requirements.

Once a refund has been initiated, the applicable processing time may vary depending on the selected refund method and payment service provider.

5. Refund Timeline
After the refund is initiated, it may take approximately 5–7 working days for the amount to reflect in the customer's bank/card account, depending on the payment gateway and banking institution.

6. Cancellation
Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return process.

7. Warranty
Selected products are covered under a 6-month product warranty. Warranty coverage applies only to manufacturing defects and does not normally cover accidental damage, physical damage, liquid damage or damage caused by misuse.

8. Shipping Charges
Original shipping charges, return shipping charges or other applicable deductions may be non-refundable depending on the reason for the return and the applicable product policy.

9. Contact Us
For return or refund assistance, customers can contact HumpyCase through the support details listed on the website.

Important: If this is going to be your official website policy, I’d suggest adding a separate clause specifically for PS5 / gaming consoles, because high-value electronics should have different return, unboxing-video, DOA and warranty conditions than mobile covers/accessories.